Every tool this dealership needs. One system. Everything in sync. AI-powered.
Sales, recon, finance, hiring, training — most dealerships run them as a pile of
disconnected software, spreadsheets, and sticky notes. The Suite runs them as one system:
enter it once, and every tool downstream already knows. This is that system — running today at
Big City Cars, and this page is a look at where it goes next.
Every pain below is real — documented at a working independent dealership in a single day. The Suite exists because of them.
Leads get typed in by hand. Facebook and website leads copied into the CRM one at a time — some days, none at all, because a login or a phone code stood in the way.
A third of your inventory is invisible. 133 of 351 vehicles sat in a spreadsheet marked "Service" — no stage, no aging, no owner. The only way to see your recon queue was to walk the lot.
Funding runs on memory. Contracts-in-transit chased out of lender notes and people's heads. A lender's 24-hour return notice got caught by luck, not by a system.
The paperwork is paper. 87 pages of scanned deal jackets — with two different contracts filed in one jacket and deductible caps that contradicted each other. Nobody knew until someone read every page.
Training means stopping selling. The store once paused every pipeline for three days just to train its salespeople — because the default training system is tribal knowledge and ride-alongs.
Complaints surface late. A serious customer complaint sat unread in a social inbox until an audit found it. Dealer inboxes are where problems go to be discovered last.
Running today at Big City Cars
Not mockups. These are live, working tools — Big City Cars runs every one of them in a real store, every day. Every tool is labeled honestly: what it does, and whether you can open it today.
Dealership Setup LIVE · SIGN-IN
Set up your store once — name, logo, locations, contacts, and who can do what — and every tool in the suite picks it up from there. Your store, your branding, your rules. Change it anytime; every screen follows.
Every vehicle for sale on one board, from the day it lands to the day it's listed: intake, inspection, repair, detail, photos, lot-ready, published. You can see how long each car has sat in each step and where its parts are — and publishing builds the listing package for you.
Quotes built from the vehicle's own record and sent to the customer to review. When the customer approves, the work is authorized — no separate paperwork chase, no phone tag.
The federal Buyer's Guide generated straight from the vehicle record and your paperwork setup — both pages, English and Spanish, filed into the listing package instead of typed by hand.
A complete A-to-Z sales course, with tracks for salespeople, sales managers, F&I, and closers. Your team learns at their own pace — no shutting down the store to train — then takes one test at the end. Pass and they're certified. Miss, and a trainer goes over every missed question with them and schedules the retest right then.
Your salespeople practice on AI customers built from the situations your store actually sees — then every practice conversation is graded against your word tracks, line by line, so they can see exactly what to say better. All the learning, none of the burned real customers.
Management Reports + Weakness Board LIVE · MANAGERS
See exactly where each salesperson needs help: the questions they miss most, retests they owe, who's certified, and how your stores compare — pulled straight from their training records, not from anyone's opinion.
The weekly sales schedule on one printable page: bell to bell Monday, Friday and Saturday, split shifts Tuesday to Thursday, and one fixed day off per salesman that never changes. Managers can also set morning and night restrictions per salesman, and time off requests are filed and approved right in the app.
Hiring in both directions. Inbound: applications that ask one question at a time, so people actually finish them, then AI research and pre-qualification before the first interview, and nobody is ever auto-rejected. Click HIRE and onboarding starts with Academy enrollment automatic. Outbound: the Recruiter hunts top local sales talent from public evidence, keeps a prospects pool warm, and drafts outreach a manager approves. The job also runs on the free boards and the store Facebook pages.
Every day, an AI team works your store's inboxes and lead list the way you'd want it done: every incoming message answered, older leads followed back up instead of written off, and your salesperson texted the moment a real human needs to step in.
Running at Big City Cars right now.
The future of this suite
The live tools are the foundation. Everything below is already designed — around the real problems this store deals with every day — and on the way, in the order it's coming. This is where the Suite is going.
Coming next The next four tools — the ones that round out the system Big City Cars runs every day.
Lead Plumbing COMING NEXT
"No lead gets typed by a human again."
Leads from Facebook, your website, DealerCarSearch, Marketplace, and the phone flow straight into your CRM — duplicates removed, assigned to a salesperson, and on the clock. The hand-copying era ends.
Funding & Stip Tracker COMING NEXT
"Every funded deal, tracked from contract to cash."
Stips chased by checklist, deadline alarms before a lender's window closes, oldest-in-transit first. Funding stops running on notes and memory — and starts running like the cash pipeline it is.
CRM Co-Pilot COMING NEXT
"Your CRM, completed."
Every record complete: who's working the lead, where it came from, and where it stands. A warning before you create a duplicate, and misspelled names fixed. It's the cleanup your CRM never does — done for you, every day.
One Setup for the Whole Suite COMING NEXT
"One setup, and the whole suite runs as one."
One profile for the store — name, locations, people, and who can do what — that every tool in the suite reads, so it's set up once and never re-entered. It's what makes the whole suite run as one system at Big City Cars: the store's branding, the store's rules.
Right behind them Designed and ready — they build on the four above.
Desking + Lender-Matrix Engine ON THE ROADMAP
"Desk it right the first time."
The structure matched to the customer, the unit, and the lender who will actually buy it — before the first pencil. No more burning a customer's one good approval on the wrong structure.
Listing Syndication ON THE ROADMAP
"Lot-ready means listed — everywhere, the same hour."
The moment a vehicle finishes recon, its photos and listing push to your website, Marketplace, and feeds. No re-typing, no stale listings, no queue of cars waiting on paperwork to be seen.
Equity Mining ON THE ROADMAP
"Your next twenty sales are already in your store."
They're sitting in your service drive and your sold book. The system finds the customers with equity and timing, and works them like leads — under your rules, on your cadence.
Finance Deal Portal IN DESIGN
"Enter the deal once. Print the whole packet."
Dealership forms, state forms, and the lender packet — lender-correct and validated before it prints, including the fillable Bill of Sale for outside financing, sent to the bank you select.
And beyond The full vision — every department in the store, on the same system.
BHPH Collections ON THE ROADMAP
"A portfolio that pays."
Payment reminders on the customer's own channel, promise-to-pay tracking, and a delinquency board that surfaces accounts before they go bad.
Review & Reputation Engine ON THE ROADMAP
"Every review seen the day it lands."
Answered in your voice, and mined for what your store keeps getting wrong — so the fix happens before the next one-star.
Appraisal & Acquisition Pricing ON THE ROADMAP
"Buy right, every time."
Every trade and auction unit appraised against live market data plus your own sold history — before a number is ever given.
Title & Office Workflow ON THE ROADMAP
"The office, un-bottlenecked."
Title status per deal, state forms generated from the deal record — nothing sold-but-untitled ever invisible again.
Compliance Calendar ON THE ROADMAP
"Deadlines that alarm before they fine."
Every date the store owes — lender, state, advertising, privacy — on one calendar that warns you while there's still time to act.
Accounting Exports ON THE ROADMAP
"Month-end without the shoebox."
Deal, funding, and recon data exported in your accountant's format, reconciled — no re-keying, no hunting for numbers.
Customer Portal + Payments WHEN YOU'RE READY
"Your customers, watching their car move."
Your customers follow their car's service in real time — part ordered, shipped, arrived — and can pay online. It's designed into the service system from day one and opens when the store chooses the option. Payments run through the store's own payment accounts.
Don't take our word for it — walk it
The live half of this page isn't a video or a slide deck. Take the walk: every step opens the real tool, working now. Anything that's sample data is labeled TEST.
Set up your dealership
One setup runs the whole suite. Here's Big City Cars set up in the system: both locations (Fort Wayne, 4910 Lima Rd · Goshen, 1914 Lincolnway East), their real contacts, and their team, each with the right permissions for their job. This one sits behind the dealer sign-in — the same login your team uses for the dealer tools.
The board holds the store's real inventory plus two sample units labeled TEST, behind the dealer sign-in. Open TEST001: it went through the whole pipeline — inspection, an approved repair, a full detail, the standard photo set, lot-ready sign-off, published — and its record is the public demo, linked below.
From that same vehicle's record: a sample quote, Q-TEST001-1, shown exactly the way a customer receives it, and the two-page Buyer's Guide in English and Spanish — created from the record and filed with the car's listing package.
Sign in and open the Beginner course: lessons with slides, video, job aids, and word tracks, AI practice customers built right into the lessons, and one test at the end of the course. The courses for managers, F&I, closers, and ProMax are being built behind it.
The salesperson application — one question at a time, the way people actually finish applications. The manager inbox shows each applicant's AI pre-qualification summary; two sample applications, labeled TEST, are on file so you can see exactly what a manager sees.
Management reports read the same records the Academy keeps: who's progressing, test results, the weakness board, retests owed, and how your stores compare — real numbers from real records. If there's nothing to show yet, it says so. It never invents a score.
Separate apps make YOU the go-between, re-typing the same information into five different systems. The Suite is one system, with AI built into every step, so each tool hands its work to the next one automatically.
Your store, set up once
One setup — name, locations, contacts, people, and rules — that every tool reads. Your branding is just your settings, applied everywhere.
Your people
An applicant becomes a hire, starts the Academy, practices, tests, and shows up on the weakness board — one record the whole way, from application to certified.
Your vehicles
A car comes in the door and leaves as a published listing. Where it stands is shared by every tool — never re-typed, never out of date.
Your customers
A lead worked under your store's rules becomes a deal, then a funded contract — tracked the whole way.
Built in a real dealership. Built for this one.
Every tool in this suite earns its place the hard way: it has to run a working store first. The live tools above are the proof, and the roadmap is the rest of it arriving in order. This is the Big City Cars demo — the system as it runs here, shown the way the team uses it.
Honest labels, always: "Live" means you can open it and use it now. "Coming next" and "On the roadmap" mean designed, not yet built — we show you the future as a roadmap, never as a feature you already have. Sample data is labeled: vehicles TEST001 and TEST002, quote Q-TEST001-1, and the sample applications (Taylor Demo, Casey Flow) are test data from our own walkthroughs. Every other vehicle on the board is the store's real inventory, brought in as-is — no invented inspection results.
